Client Care
Electronics Design Group’s Client Care division picks up where our expert design and installation team leaves off. Once a job has been completed, Client Care stays in close touch with the homeowner to insure that all systems are performing to specification, and that any required adjustments be made quickly and efficiently. Client Care also offers proactive maintenance plans to keep systems running reliably all year round and to regularly tune operation to meet the clients evolving needs and lifestyle.
EDG home theater designers and technicians are among the best in the business. Some have qualified at CEDIA Level I proficiency, and more are constantly studying to pass these stringent exams. EDG uses only premium parts in both original setup as well as aftermarket service. With EDG service, you can rely on systems expertise and attention to detail.
Client Care Preventative Maintenance Plans
Given the sophistication of today’s
home theater and
automation technology, system outages can happen at any time. An
EDG Client Care Maintenance Agreement is the answer, providing both proactive maintenance to prevent breakdowns and rapid priority response to any emergency. Our
Preventative Maintenance Checklist outlines the items our Client Care reps will check during scheduled maintenance visits. You’ll get a detailed report informing you of tasks completed, potential trouble spots, and suggestions for system upgrades. Our programs include preventive maintenance visits, technical labor hours for resolving problems that crop up, and discounts on additional service or replacement parts. To determine which program is best for you, call or
email Keith Cottrell, Director of Client Care, at 732.947.5510 for more information or to schedule an in-home system review.
To see the details of each Maintenance Plan,
click here, or read through the Frequently Asked Questions
here.
Click here to contact EDG or call 732-650-9800 now to discuss your client care needs.