Hey Bob,

How are you doing? Long time no speak! We just moved into the new house about a week ago. We are very much in the midst of getting all the systems up and running, and then there will be plenty of revisions! I've been told by numerous people that my house is amongst the most integrated in all of New Mexico. We've have 20 zones of HVAC controlled thru Crestron, almost 200 lights in the Lutron Homeworks, and a very sophisticated alarm system fully tied into Crestron also. We have four sources of XM radio, four high def Tivos, Audio Request for CDs, and Kaleidescape for DVDs (I love the Kaleidescape!).

I almost forgot to mention, I had approximately 30 motorized Lutron shades installed. That is the main reason I wanted to contact you, because it was your recommendation that drove me to get the Lutron shades. I have been in numerous houses out here, and whenever the shades are demonstrated, the whole room sort of shakes with groans and moans-too loud and obnoxious! My installer and electrician had never installed or even seen Lutron shades before. They are unbelievable - I LOVE THEM!!! They are so quiet and smooth it is uncanny. I can go into my great room with 7 shades (one of them is huge with two splices), and operate the shades (either up or down), and not hear a thing. I have freaked out so many people out here who can't believe how great they are. New Mexico will very shortly become a Lutron hot spot!

Please, if you are ever out this way, come for a visit. We have really nice guest rooms, and Betty and I would love to see you.

Take care of yourself,
All my best
Tim

Dear Joe,

On behalf of Jeff, Doug and the entire staff at Beer & Coleman, we would like to thank you, Nick and Dave very much for your informative presentation and lunch that you provided yesterday. We appreciate your time and knowledge in educating our staff on lighting control systems, products and services that EDG offers.

We sincerely appreciate your effort and would like to thank you again for sharing your information.

Very truly yours,
Beer & Coleman Architects and Associates, LLC

Rosemary Varrone
Administrative Manager

Dear Nick,

I want to take this opportunity to thank you for your support of our First Annual Golf Tournament at the Minebrook Country Club in Hackettstown. The day was absolutely wonderful. We had 108 players and the cooperation of "the man upstairs" with regard to the weather. The enthusiasm and comments from all the golfers were uplifting. It just was a great day for the golfers and for me.

I want to tell you that we could not have done this without your support. Your generosity not only made the day happen - but you assisted the community of Saint Luke financially and all of its programs. The outing was a total success and I can't wait for us to do it again next Memorial Day weekend. We have already booked the Golf Course.

Once again please accept my sincere thanks for your support and generosity. I look forward to contacting you again next year. Please tell your friends about us.

Peace and all good things,
Rev. Michael J. Drury Pastor

Dear Friend,

The service auction committee would like to thank you for your generous response to our Second Annual Travel, Service and Craft Auction held on October 29, 2004. The money raised, which totaled over $34,000.00, will be distributed among the Educational Ministries of Saint James the Apostle Parish and the Elizabeth Coalition to House the Homeless.

At a time when everyone is impacted by the challenges facing our society, people were extraordinarily generous. It was apparent to those present that the donations made were offered with a desire to make a difference. You helped make that difference and we are grateful. Our Auction is not only a great fundraiser but also a great community builder. The friends of Saint James the Apostle Parish have shown their commitment to reaching out to help others. We know you will be blessed for your sensitivity to the needs of our community. Thank you for your generosity. We very much appreciate your support!

With our sincere thanks,
Father Bob Stagg Muffy and Sil Basile,
Committee Chairpersons and the entire Auction Committee

Dear Nick,

On behalf of the Architect's League of Northern New Jersey, I would like to take this opportunity to thank you for your support of the Fifth Annual Golf Outing. This event is especially significant as it enable us to give scholarship monies to deserving Northern New Jersey Architecture Students.

Despite the rain, the event was by far our most successful to date. We hope that you will join us again next year.

p.s. thank you for joining us again this year, the door prize was great!

Dear Mr. Lehotzky:

On behalf of the New York Junior League and the Winter Ball Committee, thank you for your donation on the Sony DVD player to the 52nd annual Winter Ball, "Venetian Masquerade", Silent Auction. The event was a tremendous success, raising over $500,000 for the charitable activities of the NYJL. It is through support like yours that we are able to continue our strong commitment to the New York community.

The New York Junior League is a charitable, non-profit organization. The New York Junior League's 2,800 women volunteers collectively contribute 250,000 hours of volunteer service annually to New York City and operate more than 29 community projects focused in four areas of community need: Domestic Violence, Healthy Foundations, Family Life Skills and Cultural Enrichment of Youth.

The New York Junior League is an organization of women committed to promoting volunteerism, developing the potential of women and improving communities through the effective action and leadership of trained volunteers. The New York Junior League's purpose is exclusively educational and charitable.

The proceeds from the Winter Ball, "Venetian Masquerade" Silent Auction will enable us to develop and maintain volunteers projects that reach thousands of New Yorkers each year.

Thank you very much for your support of Winter Ball 2004.

Nick, Bob, Joe,

Thanks for all your help with the feature. One of the best installs we've covered and certainly the most enjoyable assignment for me. Turn to page 36.

–Jim

Jim Hill is the Deputy Editor of Home Cinema Choice magazine. In his letter he is referring to a recent editorial, highlighting Electronics Design Group and one of our recent Home Theater installations, which was printed in his magazine.

Dear Nick,

We have completed many projects with EDG and currently have several others underway as well. These projects vary in size from small rehabs to 30,000 square foot residences. EDG and HHTA continue to work together over the years attests to the fact that EDG's work has been and continues to be of the highest quality. EDG has always been prepared to offer "state of the art" services and equipment, as well as timely and professional installation and service to our clients.

Client satisfaction has been extremely high and is perhaps the ultimate reason EDG continues to be referred by our office. Collaboration with this office and our clients has always been just that a true collaboration. EDG works with us as well as our clients and consultants to provide a seamless integrated systems approach to the all aspects or audio/visual, electrical and security systems.

As architects for intricate residential projects, we refer only a small number of consultants to our clients. EDG is our first choice in electronic systems and is considered among those we refer because of value added due to their dedication to providing the finest in A/V equipment and services for our clients.

Sincerely,
Hiland Hall Turner, AIA Principal

Dear Nick,

As a custom homebuilder, I have worked with Mr. Gullo over the last five years. During this period, Mr. Gullo has demonstrated an excellent standard of service and conduct for home electronic systems. He has worked directly with many of our designers, architects and clients, and everyone is extremely impressed with his professional knowledge and expertise.

Working with Bob Gullo of Electronics Design Group has enabled us to obtain one hundred percent satisfaction from all our clients. In fact, many clients who never considered building a home theater immediately change their minds once they see the result of his work product and talk to other clients who have already worked with Bob.

Mr. Gullo has a great personality and gets along well with everyone. In fact, our professional relationship has now grown into a personal one. It is certainly a pleasure working with him. Mr. Gullo truly promotes the highest standard of integrity, ethics and professionalism for the electronics industry.

Very truly yours,
Greg Alto, President

On behalf of Lutron Electronics Co., Inc., I would like to express my views on Electronics Design Group in Piscataway, New Jersey. Being in the custom installation business for over twenty years, I have seen a lot of companies come and go. I personally began hearing of EDG's reputation approximately 12 years ago through CEDIA. In the last seven years as a National Sales Manager for Lutron, I have found out just how good this company is …they truly have no peers and you will not find one finer.

I would guess if you were to look at the CEDIA installation awards which have been won over CEDIA's lifetime, EDG would have to be near the top of total awards won, and this is for good reason. Through EDG not only some of the most highly sophisticated systems in the world been designed and installed, they have also built a very sound business model that has always maintained customer satisfaction while maintaining their profitability. I can honestly tell you, through the hundreds of the Lutron lighting control projects they have completed, I have never heard one negative report. They have a knack for always pulling off the most difficult projects, while dealing with the most demanding customer.

Sincerely,
Jeffrey R. Zemanek
National Sales Manager of Residential Systems Providers

As professional designers and specifiers of products and services in the design and construction industry, architects must rely on the competency, reputation and service of vendors and consultants in countless fields. As such, the Architects reputation and liability is dependent upon the highest standards of performance and service for specialty services provided to customers beyond the professional expertise of the Architect. To this end, Electronics Design Group and more specifically, the direct and personalized service Bob Gullo has a 100% satisfaction rate among the clients of WESKetch Architecture. No other WESKetch consultant in any other field can boast such an accolade. WESKetch Architecture is responsible for over $50 million per year in demanding, highly sophisticated and detailed construction projects, of which, EDG is involved in almost half.

It is with great confidence that WESKetch continues to rely on the professionalism expertise of Bob Gullo and Electronics Design Group for all of our electronic service demands.

Sincerely,
William E.S. Kaufman,
AIA Principal

EDG has been a successful Crestron dealer for many years and remains a customer in excellent standing. As one of the area's top dealerships, EDG has earned a sterling reputation in our industry throughout the years we have worked together and we have developed a productive and fruitful business relationship in that time.

At our industry's annual convention recently, EDG won several awards for its impressive work and we were among those cheering loudest for them. EDG's professionalism installation of our products and their successful customer service has translated into a positive image for Crestron that has led to repeat business in numerous cases over the years.

Sincerely,
Randy Klein
Executive Vice President

Electronics Design Group has been a Sonance dealer since 1988. We have watched them grow from essentially a one-man operation working out of mom's kitchen into what we consider to be one of the best run custom installation businesses in the country. They now have a staff of more than thirty employees. They have consistently grown their business with us each year and displayed the kind of loyalty that is rare in this day and age.

Their word is their bond. Whatever they commit to they deliver on. Their professionalism is unparalleled. They have helped us at Sonance to be a better business partner to them by virtue of their candor with us. They are financially sound and fiscally responsible.

Education is a critical element of their success. They vigorously support CEDIA certification for their employees. In addition, as a service to their local market they provide "continuing education" courses for credit for the AIA.

EDG maintains a world-class showroom and training facility that includes video-teleconferencing capability. It is an outstanding example of what a CEDIA Dealer should aspire to. As a testament to their expertise, all of their system designs and engineering is done in house as is programming for all of their installations. They utilize a state of the art CAD system for design and produce immaculate documentation for all of their work. Their installation work is beyond reproach and conveys a feeling of old world craftsmanship that is an essential part of their success.

Best Regards,
Mitch Witten
Vice President Sales and Marketing

Dear Joe,

Congratulations on receiving a 2002 CEDIA Electronic Lifestyles Award for Best Home Theater, $125,001-150,000. This well-deserved award clearly represents widespread recognition of your commitment to high standards and outstanding custom residential solutions. We are pleased to be your partner in providing leading solutions for residential control and thank you for choosing to do business with AMX.

We look forward to your company's continued success and achievements. You can continue to count on AMX to support your goals by producing innovative control and automation solutions. As an AMX Platinum Dealer, you have reached and elite level that further represents your success in this field, and we offer our complete support in helping you achieve even higher levels of success.

Congratulations again on your selection for Best Home Theater, $125,001-150,000.

Dear Robert:

This is a belated thank you to you and your staff for all the hard work and effort that went into creating our-state-of-the-art multi-media conference room. In particular, I'd like to express my deep appreciation to [the EDG Project Manager]. He was very involved every step of the way from taking the time on a holiday weekend to follow up on issues he was concerned about to reassuring me in the midst of the snow storm that preceded our grandopening that everything would be ready in time. You are indeed fortunate to have him on your staff.

In closing, I would just like to add that even after using this "new" facility for two months, the excitement and enthusiasm has not worn off. Dr. Pachter and the Department place a very high priority on the teaching of our medical students and residents. All we were missing was a room worthy of this commitment. Now we have that, in large part due to your company's efforts.

Dear Electronics Design Group:

I would like to take a moment to personally thank you for the excellent job recently done in my Point Pleasant home.

From the first day we met regarding my desire to install a sophisticated media system, I had a gut feeling that the implementation and installation of the system was going to be outstanding. Your experience and knowledge in this field impressed me to the point where I knew that not only could I rely on you to present a media system that would satisfy me with its performance, but with it's unique style as well.

The custom woodcrafting company that you recommended did a job that far exceeded my expectations of a wall unit for the media system. My sincerest compliments to them as well.

To be honest, one of my favorite components of the system is not what is inside my home. It is the set of Waterworks Sound Pipe speakers that were installed near my jacuzzi outside. They are perfect for the setting in that it gives the deck a nautical effect, ideally suited for my home environment on the water. Excellent suggestion!

The staff that was assigned to come out and perform the actual installation of the equipment was very knowledgeable, efficient and friendly. They even made sure that everything was cleaned up and retumed to its normal state before leaving my home. It was a pleasure working with the guys.

It was a sincere pleasure to work with you and your company. I would be happy to recommend EDG in the future to potential new clients.

Dear Bob:

I guess it's "better late than never" for me to write this letter to you, thanking everybody at EDG for the spectacular job that you all have done designing and installing my media room and integrating it with the rest of my house's A/V systems. My experience with you has been instructive as to why choosing your firm was THE right choice, which I would gladly repeat without a thought if I were to do it over again.

As a well-read hobbyist in the home theater field who leans towards perfectionism (but at a fair price), I am in many ways a more difficult client that usual. Before I chose your firm, I interviewed more than a dozen home theater designers/installers, both store-based and independent like yourselves. The main reason I initially chose you was because you clearly knew a lot more than I did (unlike most of the other installers that I met) and had been doing this for a long time. You were passionate about your field without being a snob about it (a common disease in your profession), and you were able to speak with authority (and ended up being correct) when recommending the compromises that were necessary in a mid-priced installation like mine. In addition, dedicated, well-trained and professional employees are the most important asset a service business can have and its best goodwill ambassadors to clients. Brian and Joe, whose contributions I saw most clearly because they were in the field, were great in this regard. Brian treated this installation as if it was his own, and that is exactly how every client should feel about a project like this.

One last aspect of my relationship with your firm that needs mentioning is my perception of how you run your business, and how important that is to a client. Throughout the job I became increasingly impressed with your recognition of the importance of keeping your word, staying reasonably close to schedule, working out the invariable problems and unexpected issues, and avoiding the usual shenanigans to which customers are subjected by contractors in this and other trades when business is booming. You priced my job fairly and correctly, from your perspective as from mine, which helps avoid some of the hard feelings and other problems that often occur and create buyer's (or contractor's) regret. Although my job, while substantial, sounded like a middiing job from a cost viewpoint versus those of your other customers, I was never made to feel "marginal" by your firm. As a knowledgeable consumer in this area, I know that there will be quirky things in my system or minor improvements in capability for which I will need your help over time, and my confidence in your professionalism and dedication to your clients leaves me with no concern that I will be left begging for this important follow-up function.

At the end of the day, we all love the system, my eight year old and my wife can operate it with ease, and I possess only positive feelings about the project's course, from start to finish. Thanks very much again.

Dear Bob,

The enclosed award is presented to Electronics Design Group for performing outstanding work at our home. You were always there when we needed you, your response time was excellent, and when you said that you would take care of a problem you did. This means so much to people when they are building a custom home.

In addition your people were also outstanding. They were always sensitive to our needs and dedicated to high performance. They are a credit to you and your firm.

On behalf of our entire family I want to thank you for a job well one.