Client Care Comparison Chart
|
Platinum
|
Gold
|
Silver
|
Full-day visits
|
3 per year
|
1 per year
|
-
|
Half-day visits
|
3 per year
|
2 per year
|
2 per year
|
Standards
|
3 per year
|
2 per year
|
-
|
Client Care Scheduling
|
Same or Next Day
|
5 bus. days or less
|
10 bus. days or less
|
Control system alerts*
|
Optional
|
Optional
|
Optional
|
Travel time (one way)
|
Up to 2 hrs
|
Up to 1 hrs
|
Up to 1 hrs
|
Non-maintenance rates
|
|
|
|
Technical labor
|
15% off
|
10% off
|
Prevailing
|
Programming labor
|
15% off
|
10% off
|
Prevailing
|
Project mgmt.
|
15% off
|
10% off
|
Prevailing
|
Engineering
|
15% off
|
10% off
|
Prevailing
|
Help desk support
|
15% off
|
10% off
|
Prevailing
|
Weekend/after hrs
|
15% off
|
10% off
|
Prevailing
|
Party standby visits
|
15% off
|
10% off
|
Prevailing
|
Software/firmware upgrades
|
15% off
|
10% off
|
Fair Market
|
New equipment purchases
|
15% off
|
10% off
|
Fair Market
|
Replacement parts/repairs
|
15% off
|
10% off
|
Fair Market
|
Shipping for parts/repairs
|
Expedited
|
Best way
|
Best way
|
Cost/year (3-year)
|
$6,000.00
|
$2,800.00
|
$1,200.00
|
Cost/year (1-year)
|
$7,500.00
|
$3,500.00
|
$1,500.00
|
Still have questions? Check our
Frequently Asked Questions section or
Click here to contact EDG or call 732-650-9800 now to discuss your client care needs.